Total Triage: Submit a new request here
Total Triage is open for requests from 7.30am to 1.30pm daily Monday to Friday.
The majority of urgent and routine appointment requests for a GP or Clinician, will be made using the online form the patient has submitted. Complete the online form here.
On receipt, your appointment request will be assessed by the triage team, the same day. The team will determine the appropriate service, person, and timescale in which you need to be seen and whether you need a telephone or face-to-face appointment. The triage team includes an experienced Care Navigator and a GP, another Clinican.
The outcome of the triage will be communicated to you by text message or telephone, the same day. If appropriate, you will receive a booking link to book your own appointment, this will avoid you needing to ring the surgery. The triaging GP may be able to deal with your problem the same day, rather than you waiting for an appointment.
Using the triage system, we can ensure that each patient is treated by the most appropriate Clinician for their condition. We have access to a wide range of services which we can offer to our patients, including:
- Doctors
- Nursing Team
- Clinical Pharmacist
- First Contact Physio – Initial physio assessment
- Social Prescriber – Speaks to patients on the phone or seeing face to face patients
- Health and Wellbeing Coach
- Mental Health Practitioner
You can also raise non-urgent medical questions, administrative requests and other queries with us using this system. Complete an online form here. This service will be open 7.30am to 1.30pm Monday to Friday.
If the patient is not able to complete an online form, a request can be submitted over the telephone.
Consultations are by appointment, and may be booked up to one week in advance. You may telephone or call into the surgery or make an appointment online if available.
Weekend GP and nurse services information
Cancelling or changing an appointment
Should you be unable to keep your appointment, please contact the surgery or cancel online using SystmOnline so that the appointment may be offered to another patient.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits are reserved for patients who are housebound or incapable of coming into the surgery and should be requested before 10.30am if possible.